Credit Card on File
Parlour One Salon requires a credit card to be kept on file in support of our policies.

Cancellations & No Showing We value our guests and their time just as much as we value our staff and their time, therefore we have a 48-hour cancellation policy for all appointments. If for any reason a guest is unable to make their appointment, please contact the stylist to cancel the appointment with at least 48 hours of notice. If a less than 48-hour notice is given, then 50% of the service fee will be charged to the credit card on file. 

In the event the guest does not show up for the scheduled appointment and fails to give any notice, the guest is considered a "no show" and 100% of the service fee will be charged to the credit card on file.

Late Policy
Out of respect for other guests and our stylists' time, we have a 15-minute late policy. If a guest is 15 minutes late or more, they may be asked to shorten their service time or be asked to reschedule their appointment to another time. In the case of a need to reschedule, there may be a charge for 50% of the missed service, which will be charged to the credit card on file. 

New guest deposits
A $100 deposit is required upon booking an appointment time for all new guests and those that haven't had an appointment within 12+ months. The deposit will be credited to the guest's account at the time of service. 

Refunds and Color Adjustments Parlour One services are non-refundable, however, there are circumstances where an adjustment may need to be made. At Parlour One Salon,  guest satisfaction is our top priority. If a guest is unsatisfied with their service, we are happy to schedule a complimentary adjustment appointment. Please contact the salon within 72 hours of the service date if there are any issues.

Children are welcome when receiving a service, however, we kindly ask that children are not brought along to the guest appointment. This is for the safety of the child and concerning other salon guests.

We accept all major credit cards, or cash. Personal checks and Venmo are not accepted.